Effective Date: 30-Jan-2025
Last Updated: 30-Jan-2025

1. Introduction

At Melburay Care, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR.

By using our website [www.melburaycare.co.uk], you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We may collect the following types of data:

A. Personal Information You Provide

• Name, email, phone number, and address (e.g., when filling out contact forms).
• Any details provided when inquiring about our services.

B. Automatically Collected Information

• IP address, browser type, and device details.
• Usage data (e.g., pages visited, time spent on the site).

C. Sensitive Data (If Applicable)

• Health-related information (only when voluntarily provided for care services).

3. How We Use Your Information

We use your data for the following purposes:

✔ To provide services – Responding to inquiries, managing appointments, and delivering care-related information.
✔ To improve our website – Analysing visitor behaviour to enhance user experience.
✔ To comply with legal obligations – Meeting regulatory requirements under UK law.
✔ To send marketing communications – (Only with your consent).

4. Legal Basis for Processing Data

We process your data based on:

• Consent – When you provide information for inquiries or newsletters.
• Legitimate Interest – For improving our services and website performance.
• Legal Obligation – When required by law (e.g., safeguarding and compliance).

5. Data Sharing & Security

We do not sell or rent your data. However, we may share it with:

• Third-party service providers (e.g., IT support, analytics tools).
• Regulatory authorities (when legally required).
• Medical professionals (if linked to your care plan, with your consent).

We implement strict security measures to protect your data against unauthorised access or misuse.

6. Your Rights Under UK GDPR

✔ Access: Request a copy of the data we hold about you.
✔ Correction: Ask for corrections if your information is inaccurate.
✔ Deletion: Request deletion of your personal data (subject to legal obligations).
✔ Objection: Opt out of marketing communications at any time.
✔ Data Portability: Request a transfer of your data to another provider.

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. After this period, data is securely deleted.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before submitting personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date.

10. Contact Us

If you have any questions about our use of cookies, contact us at:

📧 Email: info@melbuarycare.co.uk
📍 Address: Melburay Ltd Unit 2, 5 Donna Alexandra Mews, Royal Parade, Chislehurst BR7 6NR, United Kingdom